（加利福尼亞，圣迭戈消息）美國服務(wù)戰(zhàn)略公司——業(yè)界領(lǐng)先的SCP標(biāo)準(zhǔn)執(zhí)行機(jī)構(gòu)，正式頒布2009版標(biāo)準(zhǔn)。自1998年SCP標(biāo)準(zhǔn)體系誕生以來，已經(jīng)是第10個版本的推出了，為當(dāng)今全球的服務(wù)質(zhì)量提供了最具信服力的衡量和評估。在過去的10年里，SCP標(biāo)準(zhǔn)為全球范圍內(nèi)數(shù)百萬的最終客戶帶來了良好的服務(wù)體驗。
The SCP Standards are designed to improve customer service and support quality and effectiveness. A consortium of leading technology companies created the internationally recognized standards in conjunction with Service Strategies Corporation. Currently, over two hundred organizations around the world are participating in the program including EMC Corporation, McKesson, Nokia and others.
The standards define best practices for delivering world-class service and support, quantify performance levels and establish a framework for continuous improvement. The 2009 Edition includes approximately fifty new best practices that will help participating companies achieve new levels of service quality.
The SCP Standards are firmly established as the global benchmark of service excellence,” said Greg Coleman, principal partner and vice president of strategic programs for Service Strategies Corporation. No other program comes close to matching the success of the SCP Standards in driving service quality. The 2009 Edition continues this tradition.”
About Service Strategies Corporation
Service Strategies advances service excellence by providing industrystandards, certification, training and consulting services that ensure delivery of consistent, high-quality customer service and support. The world’s leading service and support providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. For more information, visit www.servicestrategies.com, email info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.
To learn more about the Service Strategies' industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.
