如果你運營跨境電商亞馬遜還不懂平臺操作技巧，可以加我@微信：755077245，帶你玩轉跨境電商平臺，我還聯(lián)合了跨境電商的幾位大佬，每日分享免費的跨境電商運營的實操講解，還可以免費獲取跨境電商亞馬遜運營實操一份。

一、亞馬遜賬號封號分為三個等級，分別是：

①Suspend----暫停

②Block----間斷

③Fraud----詐騙 ? 假如你是①②兩個等級，那么你的賬號還有時機申述回來，假如你的賬號是最終一個等級，即③，那賬號就根本沒申述的必要了。

二、郵件結構：

申述郵件應該怎么寫？咱們把解封郵件，分紅三個結構，即：三段式結構

①承認過錯----解說原因，避重就輕

②解決方案（已經(jīng)落實的）

③預防措施

申述書填寫事例：

以賬號相關問題為例——賬號相關問題：

模板示例：（ip相關為例）

5. The Root Cause (根本原因) :

My company located at XXXX buliding in XXXX, where have two companies running Amazon accounts. However, we do share the same IP address which we did not know before.

2. Corrective Actions(解決方案) :

5) Have already Changed to a different IP address.

翻譯：咱們已經(jīng)更改為其他IP地址。

2)Updated all information so that each store has its own IP address, inventory, business information, addresses, bank information.

5. Preventative Measures (預防措施) :

5)We have each dedicated all team member to specialize in policy and compliance specifically for the Amazon platform.

2)Please see attached proof of all changed documentation to demonstrate. these are two entirely separate businesses.

5)Hired extra staff to routinely check that all personal and business information does not overlap between the two separate businesses.

5.亞馬遜申述只能三次？？首要表達下我的狂怒，什么妖風惡語出自哪些不懷好意之人，說亞馬遜申述只有三次時機，誰給你的權力到處造謠引起不必要的恐慌？？請各位跨境電商尤其是做亞馬遜的朋友注意：申述沒有次數(shù)約束?。。∮行┓丈陶娴暮軣o知且無良，各大渠道申述問題，諸如wish, ebay, lazada,amazon and etc. 申述的次數(shù)沒有約束，關鍵在于問題的最新反應，假如渠道給時機讓持續(xù)提交計劃，那么就是時機還在，請抓住時機持續(xù)申述！之前合作過一位客戶申述幫忙申述了八次，因為他的問題由跟賣的實在性問題演變?yōu)榭冃栴}（極少數(shù)有賬戶多問題并發(fā)的時候）剛申述過實在性問題績效團隊還在全面檢查賬戶，所以出了其他問題。請記住：申述不看次數(shù)，只看最新反應，給時機就申述?。?/p>

2.通知notice dispute 團隊為過錯郵箱不接受申述怎么辦??已經(jīng)確認那是亞馬遜的體系問題導致的過錯??！解決方法：重新經(jīng)過郵箱發(fā)送，或者后臺仍舊有按鈕的能夠持續(xù)發(fā)送，收到績效反應根據(jù)最新的進行針對性申述即可，能拿回的賬戶是肯定能回來的。十年老號這個可惜，但是前期申述是否到位需求多留心。